Frequently Asked Questions

Find answers to common questions about our fresh seafood delivery

How is the seafood packaged for delivery?

All orders are packed in eco-friendly, insulated containers with food-safe gel packs to ensure your seafood remains at the optimal temperature throughout transit.

Do I need to be home to receive my delivery?

No, our shipping partners are authorized to leave the package at your door. However, we recommend retrieving and refrigerating your seafood as soon as possible.

Where do you source your fish from?

We source daily from the historic Fulton Fish Market in New York, working with trusted sustainable fisheries and local docks to provide the freshest catch available.

Can I freeze the seafood I receive?

Yes, our fresh seafood is never previously frozen (unless specified), making it ideal for home freezing if you do not plan to consume it within 48 hours.

How do I track my order?

Once your order is processed, you will receive a confirmation email containing a tracking number to monitor your shipment in real-time.

Is your seafood sustainably sourced?

We are committed to ocean health and prioritize suppliers who adhere to sustainable fishing practices and responsible aquaculture standards.